Last Updated on August 23, 2021
Your privacy and data security are important to us. As users of countless applications ourselves, we know how important it is to trust the apps and websites we all use. As a result, we abide by strict internal processes developed to maintain your data in a secure environment.
Detective by Charlie uses private and publicly available data to provide you with information on your prospects. We pull information from across the web, from your Connected Accounts and from our data partners.
What Data We Collect and Store
We may collect and use the following information to provide, improve and protect our Services:
As part of assisting our customers with prospecting, we may collect the following personal data:
- Email addresses
- Public Twitter profiles
- Public LinkedIn profiles
In addition, we may collect the following personal data from users who create an account with our service:
- Information about you from your Salesforce account, including the following: your email, your manager's name and email, your role, your department, your division, your photo and your title.
We may collect usage metrics for the products that we offer. This includes information related to user engagement and actions that are triggered by Product usage.
We collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.
Cookies and Pixel Tags
If you wish to exercise any rights you may have to access, correct, migrate or delete your personal data please contact us at email@example.com
When you use Detective by Charlie, you may grant us access to third-party applications like Salesforce. We query, store, process, and transmit information related to your Connected Accounts. When using data from Connected Accounts, we distinguish between
- Public data, which is information that users have chosen to make public on the Internet, and which anyone can find using one of the major search engines. We aggregate public data, take into account corrections and feedback to ensure accuracy, and show this information to everyone who uses Detective by Charlie.
- Private data, which is privileged information to which only you have access. We may need to process this data (only as listed in the “With Whom” section; however, the private data itself will never be displayed to any other Detective by Charlie user.
How We Handle Personal Data
Personal Data is kept for as long as necessary to provide the Services that Detective offers.
The retention period of personal data that we store is calculated based on the sensitivity of the data, the purpose for which it is stored, and the legitimate business relevance of the data to the Services.
User Account Deletion
If you would like to delete your account, we will delete all of your private data. This includes information associated with your account. Please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. To delete your account, contact us at firstname.lastname@example.org.
We have team members dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe. However, while we attempt to protect all information you send to us and we maintain to provide Detective by Charlie to you, please note that no connection through the Internet and data storage facilities are entirely immune from unauthorized hacking and access, and so you should use Detective by Charlie with discretion. You can help us by protecting your username and password and using Detective by Charlie only through secure networks.
How We Use Personal Data
Research & Prospecting
We may access your Connected Accounts to assist with researching the people and companies you are prospecting. For example, we may use your Salesforce account to fetch information about the Accounts and Contacts you are prospecting.
We may use user level engagement metrics to understand usage patterns, improve our Services, and offer Product assistance.
How We Share Personal Data
Your private data will be kept secure and private as detailed above. It may need to be processed by other people or third party purposes. We will only share such information for the following purposes.
Others working for Charlie
Anonymized & Aggregated Data
We may share aggregated or otherwise non-identifiable information, like Detective usage statistics. For example, we may write a blog post using statistics like “The average engineer takes most meetings in the morning.”
Law & Order
We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Detective by Charlie or our users; or (d) protect Charlie's property rights.
Stewardship of your data is critical to us and a responsibility that we embrace. We believe that our users' data should receive the same legal protections regardless of whether it's stored on our services or on their home computer's hard drive. We'll abide by the following principles when receiving, scrutinizing and responding to government requests for our users' data:
- Be transparent
- Fight blanket requests
- Protect all users
- Provide trusted services
If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.
If you use or access Detective by Charlie from a country outside the United States, you understand and agree that your information will be collected, maintained and processed on servers located both in and outside the United States.
Detective by Charlie is not intended for or directed to children under the age of 13. If we become aware that someone under the age of 13 has provided their personally identifiable information, we will promptly delete that information.
Have questions or concerns about Charlie, our Services and privacy? Contact us at email@example.com.